Support
A real person reads these. Email support@tradeproofapp.com and you will normally hear back within one business day. If something went wrong on a specific job, include the customer name so it can be found.
If it is urgent — money that has not arrived, or a customer who cannot pay — call 913-725-8811. Who you are calling.
Common questions
How do I get paid?
You say how you take money — Venmo, Cash App, PayPal, Zelle, or a payment link you already have. You are asked when you sign up, and it is in Settings any time after. Your customer gets a button for each one on the invoice you text her, with the amount already filled in, and the money goes straight to you. TradeProof never holds it and takes no cut of a job. Until you set one up the invoice still sends, but there is nothing for your customer to press.
Does my customer need the app?
No. They get a text with a link. It opens in whatever browser is already on their phone, shows the before and after photos, and has a button to pay.
What happens when my free month ends?
Nothing is deleted. Every job you have already done stays readable, every invoice you have already texted keeps working and keeps collecting payment, and any job already started can still be finished and paid for. Starting a new job needs a subscription, and the paid extras switch off — your logo comes off the graphics and our name goes back on, and scheduling, estimates, recurring work, customer history and extra photos stop until you subscribe again.
Can I use my own logo?
Yes. Go to Settings and upload it, and it goes on the header of every before/after you make from then on — and our name comes off at the same time.
I need to change or cancel my plan.
Sign in on the web at tradeproofapp.com and open Plan & billing. You can change your card, download receipts, or cancel there. Cancelling does not delete anything — see the answer above.
How do I delete my account?
Email support@tradeproofapp.com from the address you signed up with and say you want your account deleted. Your jobs, photos and invoices are removed.