Contact
You get the person who built it.
TradeProof is one person. There is no support tier, no ticket queue and no chatbot in the corner — you get Alex, who runs a landscaping crew in Kansas City and wrote this because he was doing invoices at ten at night.
Worth calling about
- You sent an invoice and your customer says there is nothing to tap. That is a payment account not connected yet, and it is a five-minute fix once someone looks at it.
- Money that has not landed. He can see what the invoice asked for and whether it was marked paid.
- You want to know whether this fits your trade before you spend a month finding out. Say what the work is; if the answer is no you will get a no.
- Something is wrong with the app. Bugs get fixed by the person you are talking to, which is usually the same week.
If you are a customer of a contractor
You have probably arrived from an invoice link. We do not hold your money and never see your card — you pay the tradesperson directly, through their own payment app or processor. For anything about the work itself, the price, or a refund, contact them directly: their name and number are printed at the bottom of the invoice they sent you. If you cannot reach them, call the number above and we will help you find them.
Looking for how something works rather than who to ask? The support page answers the usual questions without a phone call.